Refund policy

Last updated: 21 October 2026

90 days to return your order

By law you have 14 calendar days to withdraw from your purchase without giving any reason. At Apex Moto Club we extend this: you have up to 90 days from receiving your order to request a return.

Conditions

  • The product must be unused, in perfect condition and in its original packaging, with all labels and accessories.
  • You must include the order number or proof of purchase.
  • We do not accept returns of customised products or of sealed products that, for hygiene or safety reasons, have been unsealed after delivery.

How to request a return

Write to us at soporte@apexmotoclub.com stating your order number, the product you want to return and the reason. We will reply within 24-48 working hours with the address and shipping instructions. We do not accept packages sent without contacting us first. Send the product well packed and keep the proof of postage and the shipment tracking number.

Return costs

If you return a product because you have changed your mind, the return shipping costs are borne by you. If the product arrives defective, damaged or is not what you ordered, we cover all costs.

Refund

We will refund the product price, including any initial shipping costs you paid, within a maximum of 14 calendar days from when you notify us of the return. We may withhold the refund until we receive the product or until you send us proof of postage. The refund is made using the same payment method you used for the purchase; depending on your bank, it may take a few more days to appear in your account.

Defective, damaged or wrong products

If your order arrives damaged, defective or does not match what you ordered, write to us at soporte@apexmotoclub.com with your order number and photos of the product and the packaging. We will send you a new one or refund the full amount, at no cost to you. In addition, all products carry the statutory conformity guarantee of 3 years.

Exchanges

We do not make direct exchanges. If you want a different product or model, request the return of the one you have and place a new order.

Cancellations

You can cancel your order at no cost as long as it has not been prepared for shipping. Write to us as soon as possible at soporte@apexmotoclub.com. Once shipped, it will be processed as a return.